FAQ’s

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Q1. Why would I choose Family Day Care for my child?

Family Day Care is a service that is home based and therefore offers a familiar environment to the child. The intimacy of the home based setting encourages a caring, social interaction between the children and develops the skills for a good start in life. Family Day Care is a nurturing environment for babies and, along with the toddlers, preschoolers and after school children offers the opportunity for the interaction and challenges of mixed ages.

Q2: Is Family Day Care regulated?

All Family Day Care Schemes are regulated by Education and Care Services National Regulations. The numbers of children in each Family Day Care home is regulated.

Q3: How will I know about the quality of the Family Day Care Scheme or Educator?

Quality is maintained by the educators themselves and the Co-ordination Unit that visit educators on a regular basis. In-service and induction training is provided for educators to ensure their professionalism. The National Quality Framework was implemented in 2012. All child care services are assessed and rated against National Quality Standard . Families can verify the status of any children’s service by accessing the National Register   http://www.acecqa.gov.au/families/national-registers

Q4: How many children can an Educator have in care?

Educators can care for 4 children under school age and up to a total of 7 children under 13 years of age. Coffs Harbour Family Day Care recommends that educators, where possible, only have two children under 2 years of age in care at any one time.

Q5: What hours can I use?

Educators offer a variety of hours and days for care. The Co-ordination Unit has a list of the hours and days each Educator is prepared to work and will try to match the parents’ needs to the Educator.

Q6: What is a Co-ordination Unit or Service?

A Family Day Care Service consists of the Educators who provide the primary care in the home and the Co-ordination Unit office is where the service is managed and administered. The parents’ first contact is with the Co-ordination Unit.

Q7: What is the role of the Co-ordination Unit?

The Co-ordination Unit manages and administers the Family Day Care Scheme. The staff recruit, select, coach, support and monitor educators. They organise the family requests for care and monitor the children’s welfare in care.

Q8: What learning opportunities or experiences will my child have in care?

Educators work within an approved learning framework which guides interactions with children, families and colleagues.  The program is developed based on the educators sound knowledge of each child so that the experiences, interactions and routines each child is involved in are relevant to them, respectful of their background and recognise and build on their current interest and abilities.

Q9: How much does care cost?

Coffs Harbour Family Day Care is responsible for setting the fees at each education and care venue. The fees may vary at different locations. Child Care Subsidy is available for families.

Q10: Can I go on a waiting list?

Yes, you can place your child’s name on our placement list at any time. An application for care can be completed on the front page of our website or if you prefer, by calling the office on 66527819.

Q11: Do Educators go out with the children in vehicles?

Many Educators transport children in vehicles to engage in community based activities such as play session, shopping or park play. Educators are required to have a safety check regarding the appropriate child care restraints and are required to conduct and document risk assessments on all excursion venues and prepare excursion management plans. Educators are required to discuss their routine excursions with families at the time of enrolments and provide families access to the risk assessments. Parents must provide written authorities for excursions.

Q12: How will I know what my child is doing during the day?

Educators are required to plan and program for children in care. Daily routines are displayed and child development coordinators discuss the curriculum with educators during regular home visits.  During the enrolment process, educators will discuss with you the preferred way to communicate with you throughout the day (email, text, journals etc.) Documentation about your child’s program and progress will be available to you in a range of formats. Parents are encouraged to examine the happenings of the day so they can discuss them with their Educator and their child.

Q13 How do I go about getting care?

Contact Coffs Harbour Family Day Care on 02 6652 7819.


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Address 'The Cottage' 2 Peterson Road
Coffs Harbour NSW 2450

Phone 02 6652 7819   |   Fax 02 6651 7214

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