FAQ’s

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Q1. Why would I choose Family Day Care for my child?

A1: Family Day Care is a service that is home based and therefore offers a familiar environment to the child. The intimacy of the home based setting encourages a caring, social interaction between the children and develops the skills for a good start in life. Family Day Care is a nurturing environment for babies and, along with the toddlers, preschoolers and after school children offers the opportunity for the interaction and challenges of mixed ages.

Q2: Is Family Day Care regulated?

A2: Yes. All Family Day Care Schemes are regulated by Education and Care Services National Regulations and the Child Protection Amendment Regulation 2013. The numbers of children in each Family Day Care home is regulated.

Q3: How will I know about the quality of the Family Day Care Scheme or Educator?

A3: Quality is maintained by the educators themselves and the Co-ordination Unit that visit educators on a regular basis. In-service and induction training is provided for educators to ensure their professionalism. The National Quality Framework was implemented in 2012. All child care services are assessed and rated against National Quality Standard . Families can verify the status of any children’s service by accessing the National Register   http://www.acecqa.gov.au/families/national-registers

Q4: How many children can an Educator have in care?

A4: Educators can care for 4 children under school age and up to a total of 7 children under 13 years of age. Coffs Harbour Family Day Care recommends that educators, where possible, only have two children under 2 years of age in care at any one time.

Q5: What hours can I use?

A5: Educators offer a variety of hours and days for care. The Co-ordination Unit has a list of the hours and days each Educator is prepared to work and will try to match the parents’ needs to the Educator.

Q6: Are other forms of care available?

A 6: Each Educator, in consultation with the Co-ordination Unit, decides how many hours and days they will provide care. There are some Educators that offer evening care and weekend care. Parents need to speak to a member of the Co-ordination Unit about the availability of these forms of care.  Coffs Harbour Family Day Care also offers In Home Child Care.  In Home Child Care has an eligibility criterion.  Please refer to our In Home Care page

Q7: What is a Co-ordination Unit or Scheme?

A7: A Family Day Care Scheme consists of the Educators who provide the primary care in the home and the Co-ordination Unit office is where the service is managed and administered. The parents’ first contact is with the Co-ordination Unit.  Coffs Harbour Family Day Care has a coordination unit located at ‘The Cottage’ 2 Peterson Road, Coffs Harbour. The local coordination unit provides educators, families and community members the convenience of local service.

Q8: What is the role of the Co-ordination Unit?

A8: The Co-ordination Unit manages and administers the Family Day Care Scheme. The staff recruit, select, coach, support and monitor educators. They organise the family requests for care and monitor the children’s welfare in care. Coffs Harbour Family Day Care provides families and educators with access to resources, advice and links to other services that may assist with the education, care and development of children.

Q9: What learning opportunities or experiences will my child have in care?

A9: Educators work within an approved learning framework which guides interactions with children, families and colleagues.  The program is developed based on the educators sound knowledge of each child so that the experiences, interactions and routines each child is involved in are relevant to them, respectful of their background and recognise and build on their current interest and abilities. Children will have the opportunity to engage in a variety of experiences.

Q10: How much does care cost?

A10:  Coffs Harbour Family Day Care is responsible for setting the fees at each education and care venue. The fees may vary at different locations. Child Care Benefit is available for families who are eligible.

Q11: Do I have access to any financial help in the cost of care?

A11: Child Care Benefit (CCB) is provided by the Australian Government to assist with the cost of care. It is administered by the Co-ordination Unit.

Q12: Can I go on a waiting list?

Yes, you can place your child’s name on our placement list at any time. An application for care can be completed on the front page of our website or if you prefer, by calling the office on 66527819.  Once your application is received, you will be contacted by a staff member to confirm the details of care required.  Once a vacancy is identified, you will be contacted and provided the details of educators to interview.  Once you have decided to commence care, you will need to formally enrol your child at the office.  Contact the office and book an appointment for the enrolment. You will then be forwarded an email with the details of your appointment and the list of information that you will need to provide in order to formalise the enrolment.

Q13: How do I know that the Educators will do their job properly?

A13: Every Educator has been approved as a suitable person with a safe home environment. They have completed a Working with Children Check and a First Aid Certificate. Each year Educators complete in-service or short courses to upgrade their skills. All Educators have completed a Certificate or Diploma course in child care and new educators need to have completed the qualification or be actively working towards the qualification. Because we have a local centralised  Scheme office, staff are able to visit educators regularly to reassure families that their children are receiving quality education and care.  Our local office can be contacted at any time by families or educators for assistance or advice.

Q14: Do Educators go out with the children in vehicles?

A14: Many Educators transport children in vehicles to engage in community based activities such as play session, shopping or park play. Educators are required to have a safety check regarding the appropriate child care restraints and are required to conduct and document risk assessments on all excursion venues and prepare excursion management plans. Educators are required to discuss their routine excursions with families at the time of enrolments and provide families access to the risk assessments. Parents must provide written authorities for excursions.

Q15: How will I know what my child is doing during the day?

A15: Educators are required to plan and program for children in care. Daily routines are displayed and child development coordinators discuss the curriculum with educators during regular home visits.  During the enrolment process, educators will discuss with you the preferred way to communicate with you throughout the day (email, text, journals etc.) Documentation about your child’s program and progress will be available to you in a range of formats. Parents are encouraged to examine the happenings of the day so they can discuss them with their Educator and their child.

Q16: What do I need to bring to the Family Day Care home?

A16: Each Educator will give parents a list of their requirements for care. The requirements may range from snacks and lunch, nappies, sunscreen and sun hats, extra clothes, appropriate shoes, painting aprons and bottles for babies. When parents visit an Educator to make a decision about the appropriateness of the care they can ask about the requirements needed by that Educator.

Q17: How do I go about getting care?

A17: Contact Coffs Harbour Family Day Care scheme on 02 6652 7819.


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Address 'The Cottage' 2 Peterson Road
Coffs Harbour NSW 2450

Phone 02 6652 7819   |   Fax 02 6651 7214

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